To carry out our diagnosis, we adopted an approach based on both qualitative analysis (interviews with key internal stakeholders, customers, “day in the life of” with operational teams, etc.) and quantitative analyses (customer portfolio, productivity, etc.).
We then built an action plan and a deployment roadmap in a workshop with the teams, which both were validated by the management committee. Eight key projects have been identified for implementation. For this phase, we mobilized a multi-business project team (Supply Chain, Finance, IT, Trading) and set up a project organization to monitor the deployment plan.