Facing competition from e-commerce giants and evolving customer expectations, the retail industry is undergoing a revolution. To thrive, the sector must reinvent itself by developing new services, product offerings, and an omnichannel strategy.
Omnichannel and Agility
Retailers are confronted with numerous challenges: the growth of e-commerce, enhancing the customer experience and omnichannel capabilities, exploring new sourcing zones, and the increasing need for storage space. Additionally, the time cycles in this sector are becoming shorter, making it risky to engage in lengthy projects that could render it obsolete.
Old models must evolve agilely to adapt to these paradigm shifts. The leaders of tomorrow will have moved swiftly, invested more, and placed the customer at the center of their transformation.
The omnichannel supply chain of retailers is an undeniable lever for growth and market share. It should enable the delivery of a robust, agile, and reliable omnichannel customer promise. We assist our clients in designing their supply chain master plan and its operational implementation across processes, organization, tools, and corporate culture.